Question 1

How do seat alerts work?

Accepted Answer

Mustsy monitors resale prices across SeatGeek, StubHub, TickPick, VividSeats, Ticketmaster, and Gametime for the exact seats you want. When a listing matches your criteria you get an email and push notification immediately.

Question 2

Why haven't I received an alert?

Accepted Answer

Check that your target price is realistic — if current prices are $200 and your target is $50 it may take time. Also check your spam folder and notification settings.

Question 3

How do I cancel my subscription?

Accepted Answer

Go to Account → Subscription → Manage. For App Store subscriptions go to Settings → Apple ID → Subscriptions → Mustsy.

Question 4

What is the Barricade?

Accepted Answer

The Barricade is our founding member program. 500 spots total. Locked pricing at $3.99/mo forever, 15-minute alert checks, and a permanent badge.

Question 5

How do I claim my Barricade status?

Accepted Answer

Sign up with the same email you used on the waitlist. Your status activates automatically. If you used a different email go to Account → Claim Barricade Status.

Question 6

Mustsy isn't finding events near me

Accepted Answer

Make sure you've added your city in Account → My Cities. We use a 100-mile radius so nearby cities like Arlington TX show up for Dallas users automatically.

Question 7

I have a Barricade question

Accepted Answer

Email hello@mustsy.com with subject line BARRICADE and we'll respond within 24 hours.

How can we help?